Emprise is a $2 billion bank serving more than 20 communities across Kansas. The award-winning bank has been nationally recognized for its innovation and community involvement.
People were waiting. Waiting to hear about their home loan. Waiting to hear about their investment updates. Waiting to hear if they got the job. Emprise Bank wanted to shorten those wait times while maintaining their high service levels.
Service is a focal-point of everything that Emprise does. But as Dillon Engelbrecht, Emprise Bank’s Payroll Specialist explains, even with all that recognition they still saw areas for improvement.
"We wanted to alleviate a somewhat time consuming task from our HR Operations team,” Engelbrecht said. He continued “That team administers, among other things, compensation and benefits. We had to figure out a way they could manage the completion of all of the forms in the verification process more efficiently. Many of the forms they deal with are faxed or emailed and that creates issues. Issues with time and records management."
"We knew that there had to be a way to transition that process," Engelbrecht added.
Engelbrecht discussed his concerns with Emprise’s HRIS/payroll provider UKG. They suggested that Emprise partner with VerificationManager. VerificationManager could streamline the VOE and VOI processes and help maintain records in a secure, searchable format.
"We still receive lots of verification requests," Engelbrecht explained, "so we have to forward those on to the verification team and explain to our associates the process. Doing that still takes time, but we have templates we send out so it takes less time than checking for authorization, filling it out, sending it back, and imaging to employee files."
By implementing the VerificationManager solution, Emprise greatly reduced the wait times employees were experiencing. This directly translated into efficiencies that improved the customer experience and, ultimately, the bottom line.
Schedule a 15-minute overview to learn more about VerificationManager and how we can make your HR/Payroll department more efficient.
Talk to Sales ►VerificationManager is part of HostedHR's suite of software solutions. We are based in Phoenix, AZ, and have been developing and supporting human resource software since 2010. During that time we have built a customer base that includes organizations from almost every major industry. Our employment & income verification service is the most secure and well-supported in the industry. Backed by HR pros with decades of experience, you can be sure your data is secure and your employees are treated as if they are our own.