VerificationManager Restores Focus of Seacoast Bank HR Team

Customer Case Study

For nearly 100 years, Seacoast Bank has been providing for the financial needs of the residents of Florida. The bank started with a single branch, established in the middle of the Depression, and is now a state-wide institution employing over a thousand people.

That type of growth takes dedication, determination and time. But as the bank continues to grow, time is in short supply.

Distraction Became a Team Effort

As Seacoast Bank looked toward their second century of operations they had a decision to make. They could continue with the same HR processes that aided their steady growth so far. Or they could make a change that could free up schedules and open new opportunities.

In every business it never seems to be the "big" things that are a distraction. Instead it's the mundane, near daily interruptions.

"We probably were completing 10-15 (employee) verifications a month," Becky Withstandley, SVP Total Rewards Manager at Seacoast Bank, explained. "It's not hugely time consuming, but you are taking yourself away from something that you were working on to handle this request and then getting your head back into where you were before can take some time."

She continued "We didn't put this responsibility on one person. There was a group of us that were responsible for responding to verification requests and whoever had the ability to handle the request first would respond."

"VerificationManager took over this issue by freeing up our time so that nobody had to think about it again," Withstandley said.

A Verified Secure HR Solution

Withstandley explained that while VerifictionManager as an idea was just what they needed, with their business they had to verify its potential.

"We have a robust third-party risk management group that was responsible for making sure that all risks were considered. After their vetting, I am comfortable that our bases are covered in that respect. No reservations." She added "We even contacted references and they all came back favorable."

A New Base for Success

As Seacoast Bank wraps up its first century of success it is uniquely poised for the future. And VerificationManager is one of the reasons why.

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